Refund policy

Free preview submissions do not require payment. If we cannot produce a useful preview, there is no charge and no refund is needed.

Digital orders unlock final files after payment. Because digital files can be downloaded immediately, completed digital orders are usually not refundable. If the delivered file is missing, corrupted, or clearly does not match the selected preview because of a RidePop error, contact support and we will provide a corrected file or a refund.

Premium polish is not currently available for checkout. When it returns, its refund rules will be shown before purchase.

Sticker and poster products are paused while their print files, cutlines, sizing, and QA process are still being proven. They are not currently available for checkout.

If a delivered digital file is missing, corrupted, or clearly incorrect because of a RidePop error, contact support with your order ID and a short description of the issue.

We cannot guarantee refunds for mistakes caused by incorrect customer details, low-quality photos, wrong vehicle information, or late change requests after final digital artwork has been unlocked.

Approved refunds are returned through Stripe to the original payment method where possible. Bank and card processing times vary by provider.